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Information for Respondents

Ready to Report or Need Assistance?

You can respond to the survey beginning June 14th.

To report online:

  1. Sign-in or Register at https://portal.census.gov
  2. Add your authentication code.
  3. Report by clicking on “REPORT NOW.”  You can return to your account over multiple sessions to complete.
  4. For assistance completing this survey, please sign-in to your Census Bureau account at https://portal.census.gov and send us a secure message or call the customer help line at 844-868-3662, Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time.
  5. Please visit How Do I Get Started? for additional information.
  6. Please visit How-To Video for information on Signing into the Respondent Portal, via your Census Bureau account.
  7. For survey specific information, please visit our FAQs

Authority & Confidentiality

The U.S. Census Bureau is conducting this survey on behalf of the FDIC as authorized by Title 13, United States Code, Section 8(b) and request your voluntary assistance. The Census Bureau will protect the data and information collected from disclosure, in accordance with applicable law. The answers provided by your bank are confidential and reported only in aggregated form. The Census Bureau is not permitted to publicly release your responses in a way that could identify your business, organization, or institution. Per the Federal Cybersecurity Enhancement Act of 2015, your data are protected from cybersecurity risks through screening of the systems that transmit your data.

To mitigate the ability to triangulate the identity bank respondents, a certain minimum number of respondents per bank stratum are required in order to report results in aggregate for that stratum. Only a small group of FDIC researchers with Census Special Sworn Status are allowed to analyze the data collected. 

Respondent Materials

Contact Us

You may contact us by phone at 1-844-868-3662. 

Hours of operation:  7:00 a.m. to 4:30 p.m., Eastern time, Monday through Friday, excluding holidays.

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